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    • Home
    • Home Care
      • M2 Discovery
      • Implementation
      • M2 Executive Advisory
    • Hospice
      • M2 Hospice Discovery
      • Hospice Implementation
      • M2 Executive Advisory
    • M2 Philosophy
      • Why Executives call M2
      • About Melissa
      • M2 Philosophy
    • Knowledge Center
      • Executive Insights
      • Much Ado about M2
      • Resource
    • New to M2?
  • Home
  • Home Care
    • M2 Discovery
    • Implementation
    • M2 Executive Advisory
  • Hospice
    • M2 Hospice Discovery
    • Hospice Implementation
    • M2 Executive Advisory
  • M2 Philosophy
    • Why Executives call M2
    • About Melissa
    • M2 Philosophy
  • Knowledge Center
    • Executive Insights
    • Much Ado about M2
    • Resource
  • New to M2?

YOUR METRICS ARE TELLING YOU SOMETHING. THE QUESTION IS WHETHER YOU UNDERSTAND THE MESSAGE.

M2 Quality Works is an executive advisory firm serving Home Health and Hospice organizations.


We work at the intersection of quality, operations, compliance and financial performance to help leaders understand the systems creating their results.


Because sustainable improvement doesn't begin with another action plan. It begins with understanding.

The M2 Way

 Understanding → Intentional Investigation → Blueprint → Improvement → Defensibility 

DEFENSIBILITY BEFORE CRISIS

 The destination isn't simply a better metric. It's an organization that understands, strengthens and can defend the systems creating its results. 

What's happening beneath your metrics?


BUILT FROM EXPERIENCE. NOT THEORY.

Melissa Muzrall, MPT, COS-C, CHS-C
Founder, M2 Quality Works

25 Years in Healthcare
Clinical practice • Operational leadership • Executive Quality leadership

Former Director of Quality
Multi-office, multi-state Home Health organization

Proven Quality & Compliance Performance
Consecutive deficiency-free surveys
Consecutive first-round TPE passes with 98% or better

VBP Performance Turnaround
From -34% to 75%+

Leadership Through Industry Transformation
PDGM • OASIS-E • COVID-19 • Value-Based Purchasing


M2 was built from years of asking a different question: not simply, “How do we improve the metric?” but, “What within the organization is creating it?”

Start the Discovery




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