
M2 Quality Works is an executive advisory firm serving Home Health and Hospice organizations.
We work at the intersection of quality, operations, compliance and financial performance to help leaders understand the systems creating their results.
Because sustainable improvement doesn't begin with another action plan. It begins with understanding.
Understanding → Intentional Investigation → Blueprint → Improvement → Defensibility
The destination isn't simply a better metric. It's an organization that understands, strengthens and can defend the systems creating its results.
Melissa Muzrall, MPT, COS-C, CHS-C
Founder, M2 Quality Works
25 Years in Healthcare
Clinical practice • Operational leadership • Executive Quality leadership
Former Director of Quality
Multi-office, multi-state Home Health organization
Proven Quality & Compliance Performance
Consecutive deficiency-free surveys
Consecutive first-round TPE passes with 98% or better
VBP Performance Turnaround
From -34% to 75%+
Leadership Through Industry Transformation
PDGM • OASIS-E • COVID-19 • Value-Based Purchasing
M2 was built from years of asking a different question: not simply, “How do we improve the metric?” but, “What within the organization is creating it?”
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